FAQs

FAQs (Frequently Asked Questions)

Question Where does Nusant Connection ship to?
Answer

Nusant Connection ships Malaysia & Singapore!

Question How much is shipping?
Answer
Destination Standard Shipping
(MYR)		 Delivery Times
(working days)
Malaysia RM8- RM15 1-3 days
Singapore RM60 – RM70 1-3 days
Question How long will it take for my order to ship?
Answer
Orders will be shipped within 24 hours (of a business day) to the shipping address provided at checkout. You will receive a notification email with details on how to track your parcel’s progress. All orders are shipped via Pos Laju. Please provide an accurate email address and mobile number to ensure a smooth and speedy delivery.
Question How can I edit my shipping address?
Answer

If you wish for your order to be sent elsewhere, kindly Whatsapp us here: +6013 – 6138 282 as soon as the order has been placed, and we will make the necessary amendments.

Question What happens if my parcel(s) fail to be delivered or picked up?
Answer
Please ensure that your delivery address and mobile number is accurate, or (if applicable) make necessary amendments via Pos Laju prior to delivery date to ensure your gorgeous goodies gets to you as quickly as possible!
Question Where is my order?
Answer
Once your order is shipped, you will receive a tracking number via email so you can keep an eye on its delivery activity while it makes its way to you. You can also log into your Nusant Connection account at any time and select “My Orders” to review your order status.
Question How can I edit my order?
Answer

Whatsapp Us: +6013 – 6138 282 herewithin 12 hours of order placement, should you wish to edit your order. We will try our best to make it work.

Question Can I cancel my order?
Answer

Should you wish to cancel your order, please Whatsapp: +6013 – 6138 282 here within 12 hours after order has been placed. No cancellation is allowed after an order has been processed.

Question What is Nusant Connection’s return policy?
Answer

At Nusant Connection, returns or exchanges are allowed in certain circumstances. Products must be unworn, and in their original condition and packaging. All other apparel must be not be soiled and must be accompanied by original packaging intact to be eligible for refund, exchange or store credit. Returns, exchanges are not allowed for change of mind.

FINAL SALE
Final Sale items are not eligible for refund or exchange.

Question What should I do if I receive a wrong product?
Answer

If you received a product different from the one that you ordered, sorry about that! Please Whatsapp Us: +6013 – 6138 282 within 14 days and we will be sure to get your ordered item!

Question How do I place an exchange or return?
Answer

Please Whatsapp Us: +6013 – 6138 282 within 14 days of receiving your order and we will walk you through the process for returning the items.

Question Will my shipping fee be refunded?
Answer
Refund value is based on the product(s) purchased only. Shipping fee will not be refunded.
Question Are returns free?
Answer
Note that the cost of the return parcel will be borne by you. We recommend shipping the parcel with the most cost-effective shipping method that is available, which includes tracking.
Question What currency will my order be processed in?
Answer
All Nusant Connection orders will be processed in Malaysia Ringgit (MYR).
Question What forms of payment do you accept?
Answer
Our shopping cart accepts payment from major credit cards, debit cards, and PayPal. Prior to confirming your order, kindly carefully review the total amount and content(s) within your cart.
Question When will my credit card be charged?
Answer
Your credit card will be charged upon order submission and usually takes up to 3 business days to clear, depending on your bank. You will receive an email confirmation when an order is successfully placed on our site.